30-day returns

You may return an item within 30 days of delivery if it is unused, in its original condition and packaging, and you have your order number.

Items we cannot accept back

Because our products are made to be used, we cannot accept returns of items that have been used — for example a candle that has been lit, or incense, resin or charcoal that has been burned.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email [email protected] within 14 days of delivery with your order number and photos. We will send a replacement or give you a full refund, including the original shipping cost — your choice. You do not need to pay to return these items; if we need the item back, we will send you a prepaid label or instructions.

How to return

Email [email protected] with your order number and the items you want to return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

Return shipping costs for change-of-mind returns are paid by you and are not refunded. We recommend a trackable service.

Refunds

When we receive and check your return, we will email you to confirm the refund. Refunds are made to your original payment method within 10 business days of that email. Your bank may need a few more days to show it.

Sale items: items bought at a discounted sale price can be returned only if they are damaged, defective or incorrect.

Cancelling an order

You can cancel your order for a full refund at any time before it ships by emailing [email protected].