Payment, Order and Shipping

No changes can be made to an existing order. If your order hasn’t shipped yet, you can cancel it for a full refund and place a new order. If your order has already been shipped, you’ll need to return the items for an exchange.

You can track your order status by visiting My Account > Orders on our website.

We accept credit and debit cards and Apple Pay, processed securely by Stripe — we never see or store your full card number. You can also pay by direct bank transfer.

Orders are typically shipped within 1-3 business days after payment confirmation. Delivery times may vary during holidays, peak seasons, or unforeseen circumstances.

If your order hasn’t arrived, go to My Account > Orders to find your shipping carrier and tracking number. For further assistance, please contact Customer Support.

You can track your delivery by clicking the tracking link next to your order number in My Account > Orders. This will direct you to the carrier’s website for real-time tracking.

You will receive a confirmation email with your shipping carrier details and tracking number once your order has been shipped. This email will be sent to the address you provided at checkout.

If your order is incomplete, please contact our Customer Support at [email protected] or visit the Contact Us page for assistance.

Once your order has been shipped, we cannot change the delivery address. However, you can contact the shipping carrier directly for assistance with address modifications.

If you’re not home for delivery, the shipping carrier will leave a notice. You can contact the carrier or the designated pickup location mentioned in the notice to arrange collection.

Your order will be delivered only to the address and recipient you specify. If you need someone else to receive your package, please contact Customer Support in advance.