At Mamuxa, we strive to provide fast, reliable, and secure shipping across the United States. Below, you’ll find important details regarding our shipping process, delivery times, and what to do in case of issues with your order.

Shipping Coverage & Processing Time

Our partnered shipping carriers deliver to all locations across the United States, including both urban and rural areas.

  • Orders are typically processed and handed over to the shipping company within 1 to 3 business days after payment confirmation.
  • Delivery times may vary based on your location, but most orders arrive within 3 to 7 business days after being shipped.

Where We Ship From

Our products are packed in Türkiye and shipped to you from Türkiye. We currently ship to addresses in the United States only.

Shipping Rates

  • Free shipping on all US orders over $60.
  • Orders under $60 ship at a $7.50 flat rate.
  • We currently ship within the United States only.

Customs, Duties & Import Fees

All US import duties and customs fees are included in our prices and shipping charges. You will not be asked to pay anything when your parcel arrives.

If We Cannot Ship on Time

We aim to hand your order to the carrier within 1–3 business days after payment. If we cannot ship within that time, we will email you with a new estimated date and give you the option to cancel your order for a full refund.

If Something Arrives Damaged or Missing

We pack every order carefully, but parcels travel a long way. If your order arrives damaged, crushed or incomplete:

  1. Keep the box, the packaging and any damaged items.
  2. Take photos of the package and the items.
  3. Email us at [email protected] with your order number, the photos and a short description.

Once we have checked the details, we will send a replacement or issue a full refund — your choice. If we need the item back, we will tell you how to return it.

Additional Notes

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
  • Delivery Delays: While we aim for timely deliveries, public holidays, severe weather, and peak shopping seasons may impact shipping times.

For any further questions, please visit our FAQ page or contact our support team at [email protected].